Frequently Asked Questions
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Absolutely. You don’t need any previous Pilates experience to start at Calm & Core. We have plenty of beginner options designed to help you learn the foundations and build confidence.
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On-Demand allows you to choose from over 1,000 workouts and follow your selected class independently from your individual screen. Instructor-Led sessions are guided in person by one of our instructors.
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Wear comfortable, form-fitting clothes that let you move freely (avoid baggy clothing). Grip-slip socks are required for safety — available to purchase in-studio if needed. Bring water to stay hydrated. If you are attending an On-Demand session, you can bring wireless headphones, we have a few spares on hand just in case.
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All Calm & Core sessions are available from age 14.
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Not at all. Flexibility is something you can develop through your practice, not something you need before you start.
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Please let us know about anything that could effect your exercise before your session. If you are unsure whether Reformer Pilates is appropriate for you, we recommend seeking advice from an appropriate healthcare professional.
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If you're booked into an instructor-led class, punctuality is key. Unfortunately, if you arrive late, you won’t be able to join, as it disrupts the flow and safety of the session. For On-Demand classes, you're more flexible. You can still take part and enjoy a slightly shorter session based on your arrival time or availability. Just let us know when you arrive, and we’ll help you make the most of your time.
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We have a 24-hour cancellation window. If you can’t make your session, please cancel at least 24 hours before your booking via your online account or the app. We do not accept cancellations via phone or email.
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Not at all. Our memberships are designed to give you flexibility. They run on a rolling monthly basis, with just one month’s notice required if you decide to cancel.
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We want you to get the most from your membership and your time on the Reformer. Your monthly class allowance is there to be enjoyed within that membership month, so unused classes won’t carry over into the following month.
Please reach out to us at info@calmandcore.co.uk if you can’t find an answer to your question.